Refund and Cancellation Policy
Last updated 3 October 2026
You can cancel any order for a full refund until our counter starts preparing it. Because sweets are fresh food, we cannot take back items once they leave the shop, but we replace or refund anything that arrives damaged, wrong or not fresh if you tell us within 24 hours.
Cancelling an order
Call or WhatsApp the shop with your order number. Orders that we have not started preparing are cancelled with a full refund. Once preparation has started, we cannot cancel, because the sweets are made for you.
Orders that are not paid online within 30 minutes of checkout are cancelled automatically, and nothing is charged.
If we cancel
If we cannot fulfil your order, we tell you why and refund everything you paid online in full.
Damaged, wrong or not fresh
Tell us within 24 hours of pickup or delivery, with your order number and a photo. We will replace the item or refund it in full or in part, depending on what went wrong.
Returns
For food safety reasons we cannot accept returns of sweets or snacks once they have left the shop.
How refunds are paid
Online payments are refunded to the same UPI ID, card or bank account. Banks usually take 5 to 7 working days to show the money. Cash payments are refunded in cash at the shop or by UPI.
Seller and grievance officer
- Seller
- Sonipat Mishtaan Bhandar
Murthal Rd, opp. GVM Girls College, Housing Board Colony, Shiv Colony, Sonipat, Haryana 131001
+91 90502 07002 - Grievance officer
- to be added
We acknowledge complaints within 48 hours and resolve them within 30 days. - FSSAI Lic. No.
- 20826020001924
- GSTIN
- 06BUQPR2647F1Z9